Field Service Engineer

Dedicated to Science, Dedicated to You

Advion is currently seeking a Field Service Engineer to join our expanding team.  Ideally, this position will be based in the mid-west.

PRINCIPAL RESPONSIBILITIES:

  • Provides on-site installation, maintenance, modification and repair service to ensure Advion’s customers receive the maximum benefit from their Advion mass spectrometry and liquid chromatography products.
  • Provides detailed, on-site training on all aspects of the equipment’s use.
  • Establishes and maintains customer satisfaction with the continued performance of their Advion products.
  • Plans and prepares the necessary parts, test equipment, technical documentation, etc. to complete daily field service activities.
  • Completes and submits the necessary documentation (field service reports, expense reports, quality reports, etc.) in a timely fashion in order to generate customer billings and to provide technical feedback on product reliability or quality issues.
  • Maintains and expands technical knowledge through attendance in training and in self-study.
  • Maintains awareness of new technical information, policy and procedures, and quality issues through regular contact with management, sales, and engineering personnel.
  • Maintains effective communications with sales personnel to exploit sales opportunities and to resolve customer problems.
  • Assist sales through conducting requested service calls as well as providing joint demonstration calls to customers’ sites and trade shows.
  • Ensures that tools, test equipment, parts, etc. are properly maintained and organized to provide maximum efficiency.

REQUIREMENTS:

  • Engineering or science degree in relevant area and/or relevant experience.
  • Knowledge in some area of mass spectrometry and/or preparative/process liquid chromatography (HPLC, Flash, TLC) is highly desirable
  • Experience with both electrical and mechanical engineering preferred; must have field service experience and ability to leverage engineering basics and computer skills
  • Experience in chemistry and analytical instrumentation preferred.
  • Ability to communicate effectively with Advion’s customer base and in-house personnel.
  • Requires 90% travel. May require occasional international travel
  • Familiarity with SalesForce and Service Lightning is a plus

Advion offers a competitive salary, comprehensive benefit plans, and a strong team environment. Interested candidates should email resume and cover letter to careers@advion.com