Advion Interchim Scientific North America COVID-19 Update: Dedicated to Science – Dedicated to You
Dear Customers and Partners,
During this global pandemic, the health and safety of you and our employees is our highest priority. In parallel, we remain committed to delivering solutions and providing the SERVICE to which you have grown accustomed and distinguishes us from all others. As such, we have implemented proactive measures protecting, while still serving all stakeholders during this rapidly-evolving and challenging period.
- Order Processing: We will continue to receive and process orders, ensuring their timely delivery – in strict compliance with all health regulations and with fully-maintained and executed quality processes.
- Customer Service: Our global team is fully committed to providing any support you need. But, like you, we are also subject to near-hourly changes in global travel restrictions based upon country directives, border restrictions, federal and state guidelines. In a growing number of instances, we are being denied entrance into customer facilities – which is frustrating for all involved. As an alternative, we also provide remote support via a number of digital support technologies. All incoming support inquiries will be managed with the same speed and efficiency you have come to expect from our world-class experts.
- Headquarter Visits and Entry: Under approved conditions, we will support demonstrations and training. Advion facilities are being maintained in accordance with state health compliance to meet and exceed recommendations for a safe and sanitary environment.
- Staff: Advion has implemented a flexible work policy, including the ability to work from home for all employees that are able to do so, and modifications for those who are not. This has been put in place in an effort to improve social distancing techniques to suppress the spread of COVID-19, while also allowing Advion to maintain its necessary business functions.
Our commitment to our customers and partners is unwavering. We are dedicated to you and your team; ensuring your future success. If you have any questions please contact Kristy Licari, firstname.lastname@example.org or call 607-882-9903.
Your Advion Interchim Scientific Family
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