Field Service Engineer – New England
When you join AIS, you’ll be part of an inquisitive team that shares your passion for exploration and discovery! We are currently looking for an experienced and motivated Field Service Engineer in the greater Boston area.
Job Title: Field Service Engineer
Location: Boston, MA area
Hiring Range: $90,000 – $110,000 DOE & Location
Principal Responsibilities
• Provides on-site installation, maintenance, modification, and repair service to ensure AIS’s customers receive the maximum benefit from their AIS mass spectrometry and liquid chromatography products.
• Provides detailed, on-site training on all aspects of the equipment’s use.
• Establishes and maintains customer satisfaction with the continued performance of their Advion products.
• Plans and prepares the necessary parts, test equipment, technical documentation, etc. to complete daily field service activities.
• Completes and submits the necessary documentation (field service reports, expense reports, quality reports, etc.) in a timely fashion to generate customer billings and to provide technical feedback on product reliability or quality issues.
• Maintains and expands technical knowledge through attendance in training and in self-study.
• Maintains awareness of new technical information, policy and procedures, and quality issues through regular contact with management, sales, and engineering personnel.
• Maintains effective communications with sales personnel to exploit sales opportunities and to resolve customer problems.
• Ensures that tools, test equipment, parts, etc. are properly maintained and organized to provide maximum efficiency.
Job Requirements
• Analytical Science or engineering degree in relevant area and/or relevant experience.
• Knowledge of mass spectrometry instrumentation and liquid chromatography principles (analytical or preparative HPLC, Flash) is required.
• Experience with field service and ability to leverage engineering basics and computer skills is desired.
• Ability to communicate effectively with AIS’s customer base and in-house personnel.
• Requires some overnight travel (approximately 25%; at times may require up to 50%). May require occasional international travel.
Advion Interchim Scientific® offers a competitive salary, comprehensive benefit plans and a strong team environment. Please visit us at www.advion-interchim.com to learn more about our organization. AIS is an equal opportunity employer committed to diversity and inclusion.
Advion Interchim Scientific® is the market-facing name of a partnership between Advion, Inc. and Interchim SAS, separate companies that have agreed to market and distribute their products together.